top of page
Untitled design (12).png

Privacy Policy

This document (Hereinafter referred to as “Privacy Policy”) is an electronic record in terms of existing and applicable the Information Technology laws its allied rules, regulations, directions and guidelines, including the amended provisions there to pertaining to electronic records in various allied statutes as amended pursuant to the Information Technology Act, 2000 (“IT Act”). This electronic record has been generated by a computer system and does not require any authentication.

​

1. PRELIMINARY INFORMATION:

​

In the Site, www.southquestfinservices.com is subject to the terms of a legal agreement between the user of the Website/ Mobile Application and Southquest Fin Services Sales and Distribution Private Limited (Hereinafter referred to as the “Company”). The Company is incorporated under the provisions of the Companies 201, 2nd Floor,   Kavuri Hills Madhapur  Hyderabad Telangana 500033

​

DEFINITIONS:

​

  1. The term “User”, “Client”, or “You” or any other variant of the said pronoun shall refer to the user who is browsing this Site.

  2. The term “Company” shall refer to the concerned company SouthQuest Finservices Private Limited and/or its affiliates/subsidiary companies.

  3. The term “Site” or “Website” refers to www.southquestfinservices.com; shall include other websites if any owned and monitored by the Company.

  4. The term “Information” or “Personal Information” provided by the User  shall include any personal information or data, sensitive personal data or any other information so supplied by the User, in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data) Rules, 2011, and the allied rules and regulations.

​

The following terms and conditions will be deemed to have been accepted by the User, on mere visitation /usage of the Website/ Mobile Application and hence the User is required to read them carefully before using the services on the Website/ Mobile Application.

​

WHEREAS:

​

  1. Through the Website/ Mobile Application, the Company enables the Users of the Website/ Mobile Application to avail services pertaining to inter alia loans, mortgage, financing and financial instruments such as personal loans, home loans, unsecured business loans, and loans against property and other allied matters related to or connected therewith.

  2. In its efforts to ensure that its services as abovementioned are properly delivered to and utilized by its Users, the Website/ Mobile Application will automatically receive and collect certain anonymous information in standard usage logs through its webserver, including computer-identification information obtained from “Cookies,” sent to the User’s browser from either:

    1. Web-server Cookie stored on the User’s hard drive.

    2. An IP address assigned to the User’s computer.

    3. The domain server through which the user accesses the Website/ Mobile Application.

    4. The make and type of the computer being used by the User to access the Website/ Mobile Application.

    5. The type of the web-browser that the User uses to access the Website/ Mobile Application.

 

  1. The Personal Information collected from the User while accessing the Website / Mobile Application, as mentioned in the preceding paragraph, shall include:

    1. Name (including the first and last name) of the User.

    2. Email address of the User.

    3. Contact details (including the mobile phone number) of the User.

    4. Zip/Postal code of the User’s location.

    5. The demographic profile of the User including inter alia the User’s age, gender, occupation and address.

    6. Financial information including, but not limited to, the User’s salary.

    7. The User’s preference in so far as the loan services offered by the Website/ Mobile Application are concerned including inter alia preferences pertaining to housing loans, personal loans, loans against property, business loans and the like.

 

2. REASONABLE SECURITY PRACTICES AND PROCEDURES

​

The Company has in place, reasonable measures to protect and safeguard the information provided by the User on its interface in accordance with the Information Technology Act, 2000 and its allied Rules and Regulations. However, the User indemnifies the Company from any kind of liability in case of any loss of data / information belonging to the User, resulting from an event, which could not have been prevented by the exercise of prudence on the part of the Company.

 

3. THE COMPANYS PRINCIPLES TO PROTECT PRIVACY

​

In order to protect your privacy, the Company has adopted the following principles:

​

(I) SECURITY

Your account information is password protected for your privacy and security.

Wherever your Personal Information may be held within the Company, the Company intends to take reasonable steps to protect it from unauthorized access or disclosure. The Company is committed to protecting the security of your personal information. The Company uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. The Company stores the personal information you provide on computer systems located in controlled facilities with limited access.

​

(II) CHOICE

You may choose whether / not to provide your Personal Information to the Company. If you choose not to provide the Personal Information the Company requests, you may still visit the Website/ Mobile Application, but you may be unable to access certain options, offers, and services that involve the Company’s interaction with you. If you choose to have a relationship with the Company, such as a contractual or other business relationship, the Company will naturally continue to contact you in connection with that business relationship. We might receive information about you from other sources and add it to our account information.

​

(III) NOTICE

Where the Company collects Information on the Website/ Mobile Application, the Company intends to do so for a legitimate purpose and the same purpose may be asked by you from the persons mentioned in the contact tab. Unless the transfer of Information is legally required, the Company does not intend to transfer any Personal Information without your permission to third parties who are not bound to act on the Company’s behalf.

​

(IV) ACCESS/ACCURACY

To the extent that you do provide the Company with Personal Information, the Company wishes to maintain accurate, true and complete Personal Information. Where the Company collects personal information from you on the Website/ Mobile Application, its aim is to provide a means of contacting the Company should you need to update or correct that information. If for any reason those means are unavailable or inaccessible, you may send updates and corrections about your Personal Information to  contact@southquestfinservices.com as applicable, and the Company will make reasonable efforts to incorporate the changes.

​

4. YOUR CONSENT

​

By using this Website/ Mobile Application, you consent to the terms of the Company’s Privacy Policy and terms of use of the Website/ Mobile Application and to the Company’s processing of your Information for the purposes given above. There are times, however, when the Company may need to contact you via emails, or through phone calls or SMS, and offer you their services for the product that you have opted for, or for imparting product knowledge, or to inform you about promotional offers running on the Website/ Mobile Application and/or offers offered by the associated third parties, for which reasons, as well as web aggregation, Personal Information may be collected as detailed above.

​

Notwithstanding the fact that you have registered yourself under any DND/DNC or NCPR service, you still authorize the Company and its subsidiaries/affiliates to call you for the abovementioned purposes.

​

It is made clear that the Company shall not be liable in any manner, for any defects or adverse consequences that may arise as a result of limited, incomplete, inaccurate or false Information provided by you.

​

5. SHARING AND STORAGE OF USERS PERSONAL DATA

​

Any Personal Data that the Company has access to shall never be shared without user consent and without disclosing the purpose behind the same. In various processes /submission of applications /availment of product / service offerings, Company may even seek user explicit consent to use / share user’s Personal Data. In company’s business and operational processes, Company only shares the data on a partial and “need-to-know” basis to designated personnel or partners or service providers/third parties.

​

The Company receives and stores information or document you enter or upload on our Website /Mobile Application, in line with the product or service opted by you and as required by us or our business partners, including your personal information which will be need-based like first name, last name, email address, date of birth, residence city etc.. You can choose not to provide certain information but then you might not be able to take advantage of many of our services and features. We neither collect nor store your biometric information. We may also have one time access to your camera, microphone, location or any other facility necessary for the purpose of onboarding or KYC requirements of us or our Partner with your explicit consent, in accordance with the Digital Lending guidelines issued by RBI and as amended from time to time. We might receive information about you from other sources and add it to our account information.

The Company may process, store and retain user’s Personal Data on Company’s servers where the data centres are located, and/or on the servers of third parties having contractual relationships with us. All Personal Data/information will be collected and stored at servers located in India. Company will retain user’s data for the period that you continue to be it’s customer and for such period as required to comply with any obligation under any law for the time being in force.

​

Company will share user’s data with competent / legal / statutory / regulatory agencies / authorities or partners / service providers acting on our behalf (as the case may be) in following cases:

  1. For enabling the provision of the products / services availed by user, strictly on a “need to know” basis and subject to applicable laws.

  2. Where it is directed or required by legal / regulatory / statutory / governmental authorities / judiciary under any applicable laws / regulations or judicial pronouncement though a legally obligated request.

  3. Where it is required by financial institutions to verify, mitigate or prevent fraud or to manage risk or recover funds in accordance with applicable laws / regulations.

When user avail our products/services, Company may collect and store information about user to process his requests and automatically complete forms for future transactions, including (but not limited to) user’s phone number, address, email. Such sharing shall be in accordance with user’s instructions and subject to appropriate confidentiality and security requirements.

​

6. THE COMPANY’S DISCLOSURE OF YOUR INFORMATION

​

The Company will not use or rent your financial information for any purpose other than to complete a transaction with you. The Company shall however, collect sensitive personal data or Information for the following purposes:

​

  1. for a lawful purpose connected with a function or activity of the body corporate or any person on its behalf in relation or arising in connection with the services/products provided by the Company; and

  2. for the collection of the sensitive personal data or information which is considered necessary for that purpose.

The Company requires your information inter alia for the purpose of:

  1. Getting in touch with you, whenever necessary.

  2. Providing you with the products and services that you have specifically requested for.

  3. Preserving social history, as governed by existing law and policy.

  4. Intra business interactions among various subsidiaries/affiliates of the Company.

  5. Investigating violations of the Website’s/ Mobile Application’s terms of use or to defend against legal claims.

  6. Assist us or our business partners in facilitating and delivering services to you, process payments and your applications, communicate with you about products, services and promotional offers;

  7. Sending you information about special promotions or offers. We might also tell you about new features or products/services. These might be our own offers or products/services, or third-party offers or products/services with whom southquestfinservices has a tie-up;

  8. For generating your cibil report upon your consent;

  9. File storage permissions on android/iOS and Website/ Mobile Application for uploading customer documents are obtained for the purpose of processing customer applications by our Partners.

​

The Company shall use the Information so collected internally to inter alia:

  1. Direct its efforts towards product development and improvement.

  2. Contact you as a survey respondent.

  3. Send you promotional materials from our contest sponsors and/or advertisers.

​

The Company shall comply with all the reasonable security practices and procedures for keeping the information of the User secure.

Without prejudice to the stipulations contained hereinabove, given the Company’s legal responsibilities to legal authorities and regulators, there may be situations when the Company needs to share your information with legal authorities or processes or need to protect the Company’s rights or comply with terms and conditions in this regard.

​

Without prejudice to the stipulations contained hereinabove, given, the Company shall also be entitled to disclose your information which you may have either expressly or impliedly authorized the Company to disclose to third parties. Your information will be shared with third parties when:

​

  1. The Company needs to share your information to provide you with the product or service that you have requested through third parties; or

  2. The Company has your consent to share the Information;

  3. The Company needs to share your information with certain service partners in order to respond to your queries / comments or to resolve service issues and to serve you better.

​

Without prejudice to the generality of the foregoing, a Power of Attorney, authorizing the Company to disclose your information to third parties, shall tantamount to express authorization and consent by you.

​

7. COOKIES:

​

The cookies installed by the Company shall be exclusively for the purpose of retrieving Information from you which pertain to be useful for the purpose of improving the online experience of the Client. A cookie is a piece of data stored on the user’s computer tied to information about the user. Cookies shall have limited scope, either for the purpose of person enrolment/registration for imparting services, or for the provision of information pertaining to loans, mortgage, financing and financial instruments such as personal loans, home loans, unsecured business loans, and loans against property and other allied matters related to or connected therewith.

​

We use cookies for on our Website/ Mobile Application in order to personalize our service to you. By using our Website/ Mobile Application, user/s agree that these types of cookies can be placed on his/her device. User/s is free to disable/delete these cookies by changing his/her web browser settings. User/s can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our Website/ Mobile Application may be limited. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website/ Mobile Application.

​

8. CHANGES IN PRIVACY POLICY

​

Please note that this Privacy Policy may change from time to time. The Company reserve its right to change, modify or update this Privacy Policy at any time without notice. The Company shall not reduce your rights under this Policy without your explicit consent and expects most such changes to be minor. Regardless, the Company will post any Policy changes on this page and, if the changes are significant, we will provide a more prominent notice. Each version of this Policy will be identified at the bottom of the page by its effective date. If you have any questions or concerns about this Policy, please feel free to contact us any time at the contact details provided on this Website/ Mobile Application.

​

9. DATA SECURITY

​

South Quest Fin Services Private Limited certified organization ensuring applicable compliance standards on information security and understands that the confidentiality, integrity, and availability of your information are vital to our business operations and our own success. The scope of the same includes the Management of Information Security applicable to Business Process of Loan Distribution and its Support Functions Including Information Technology, Human Resources and Admin. However, no method of transmission over the Internet or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. Further, you are responsible for maintaining the confidentiality and security of your login id and password and may not provide these credentials to any third party.

​

10. QUESTIONS & SUGGESTIONS

​

If you have any questions about the Company’s Privacy Policy disclosure of your Information or data privacy, please e-mail us at  contact@southquestfinservices.com.

​

11. LOG FILES

​

Like most standard websites/mobile applications, the Company uses log files. This information may include, inter alia, internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. The Company combines this automatically collected log information with other information which may be collected about you. This is done by the Company to improve the services offered by the Company to you, and to improve marketing, analytics or site functionality.

​

12. THIRD PARTY LINKS/OFFERS

​

The Company uses third-party advertising companies to serve ads to you when you visit the Website/ Mobile Application. These companies may use information about your usage preferences (but not your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

However, it is made clear that your interaction with any third party accessed through the Website/ Mobile Application is at your own risk, and the Company will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any such third parties or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with the third parties.

The Company reiterates that it is not responsible for the privacy practices of third-party websites, which the Company does not own, manage or control. We encourage you to carefully read the privacy policy of any website you visit.

​

13.  OPTION TO GRANT AND DENY THE CONSENT CONCERNING USER PERSONAL DATA

​

The User may at any point in time choose to deny/revoke consent for use of his Personal Data or restrict disclosure to third parties, data retention or revoke consent already granted to collect personal data. However, in case user choose to opt for any such revocation/restriction, company may not be able to offer/serve user with various products/services that need company to have user consent for using/storing/sharing user’s Personal Data in accordance with this Policy and in such case company may have to withdraw/stop any such products/services being availed by the user.

​

14. DELETION OF USER PERSONAL DATA

​

The User may choose to delete his account at any point of time by making such choice by emailing us on  contact@southquestfinservices.com With this, Company will no longer provide user data for external processing as mentioned above.

However, in all cases company retain user’s Personal Data as long as the purpose for its usage exists, after which the same is disposed off by company except for any record retention required as per applicable law. The provisions of various laws require user transaction logs to be stored for longer periods post the deletion of an account. Further, in the event of the pendency of any legal / regulatory proceeding or receipt of any legal and / or regulatory direction to that effect, Company may be required by the law of the land to retain user Personal Data for longer periods.

 

15. NODAL GRIEVANCE REDRESSAL

​

The User may contact Company on any aspect of this policy or grievances relating to any digital lending-related complaints, by writing to our Nodal Grievance Officer as per the details provided below:

Name: Mr. Nagendra

Designation: Nodal Officer

Email ID: grievance@southquestfinservices.com

Address: 201, 2nd Floor, Kavuri Hills Madhapur  Hyderabad Telangana 500033

  Phone Number: 18001233001

(Lines are open Mon-Sat from 09:30am to 05:30pm)

​

16. MISCELLANEOUS

​

The Users may review the Information, to ensure that any Information provided by the User found to be inaccurate or deficient may be corrected or amended, as feasible.

​

The Company shall not be responsible for the authenticity of the information supplied by the provider of information to the Company or to such other person acting on behalf of the Company.

​

The User consents that the Company may transfer the Information to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by the Company, in accordance with the Information Technology Act, 2000 and its applicable Rules and Regulations.

​

The Company will retain and use your Information as necessary to comply with our legal obligations, resolve disputes and enforce the agreements entered into for providing the services offered by the Company, and more particularly described in the T&Cs and terms of Use of the Website/ Mobile Application.

IN CASE OF ANY QUERIES/GRIEVANCES WITH RESPECT TO SERVICES, CONCERNS, OR SUGGESTIONS REGARDING OUR PRIVACY POLICY, PLEASE REACH US AT contact@southquestfinservices.com

​

DATED : 17.08.2023

bottom of page